Refunds & returns

Refund rules, partial refunds, exchanges, and dispute handling.

Recent orders Manage inventory

Open returns

17

4 due today

Refund value

₩1.8M

last 7 days

Re-stockable

11

can be returned to inventory

Escalations

2

quality review required

Returns board

Track pickup, inspection, refund, and restock steps.

OrderProductReasonStageRefundOwner
ORD-2026-001234Wireless earbudsDefective itemPickup scheduledPendingMina
ORD-2026-001233Smartwatch bandWrong sizeInspectionApprovedJin
ORD-2026-001229Laptop sleeveChanged mindRefund processingIn progressSora